Refund and Returns Policy
Last updated 8 October 2026
This policy explains refunds, returns and cancellations for orders placed with Porta Cabin Systems — units bought through the marketplace, cabins ordered against a quotation, and orders paid for online on this website.
Scope
This policy applies to:
- Ready-stock, second-hand, display and clearance units purchased through the Porta Cabin Systems marketplace.
- Custom and made-to-order cabins ordered against an approved written quotation.
What an online payment covers
An online payment covers the cabin price including GST, as shown at checkout, plus the delivery charge shown at checkout for your delivery address (see our Shipping & Delivery Policy). Unloading at your site, positioning and on-site installation are part of it only if you add that optional service at checkout, at the price that policy states. Other site charges are quoted and paid separately and are never part of an online payment.
Ready-stock and second-hand marketplace units
Marketplace units are sold in the condition described and photographed on their individual product pages.
Cancellation before dispatch: A customer may cancel before the unit is dispatched from the Porta Cabin Systems yard. The full amount paid is refunded, including the delivery charge, because the delivery has not yet been made.
Returns after dispatch: Returns are not accepted after dispatch, because portable cabins and containers are large structures that cannot be restocked after loading, transportation and placement. The remedy below applies instead when a unit is not as described or has an undisclosed defect.
Unit not as described, or an undisclosed defect: The customer must contact Porta Cabin Systems within 48 hours after delivery and provide the order number, photographs and a description of the issue. If the delivered unit materially differs from its published description or photographs, or contains an undisclosed defect, Porta Cabin Systems will inspect the claim and, where accepted, repair, replace or refund the affected unit at its option and at no additional cost to the customer. This 48-hour window is only for reporting the issue; it is separate from the product warranty described below.
Custom and made-to-order cabins
Cancellation before procurement or fabrication: The customer is eligible for a full refund when cancellation is accepted before material procurement or fabrication has begun. Any delivery charge paid at checkout is refunded in full as part of it, because the delivery has not been made.
After procurement or fabrication begins: Once procurement or fabrication has started, the order cannot be cancelled and amounts already paid are non-refundable, because the unit is being produced to the customer’s approved specification.
Manufacturing defects: Manufacturing defects must be reported within 48 hours after delivery with the order or quotation reference, photographs and a description. Accepted manufacturing defects will be rectified by Porta Cabin Systems at its cost. This 48-hour window is only for reporting the issue; it is separate from the product warranty described below.
Warranty
This policy is separate from the applicable product warranty, which covers every cabin and unit purchased from Porta Cabin Systems, second-hand units included:
- Five-year structural warranty, subject to the customer carrying out necessary rust prevention and paint maintenance.
- One-year warranty on electrical items and hardware supplied by Porta Cabin Systems.
The 48-hour reporting windows above apply only to the remedies in this policy. They do not shorten the warranty, which runs for the periods stated, and nothing in this policy limits any right you have under Indian law that cannot be limited. The full terms are in our Warranty Policy.
Refund method and timing
- Approved refunds are returned to the original payment method.
- Refunds are initiated within 10-15 working days after approval.
- No cash refund, and no refund to an unrelated third-party account.
- Transportation, crane, unloading or installation charges already incurred are non-refundable.
The refund reference is recorded against the relevant order.
An online payment is refunded through our payment partner Razorpay, to the same card, bank account or UPI account you paid from. Once we have issued it, Razorpay states that a refund normally reaches you within 5–7 working days; the exact time depends on your bank or card issuer. Your order page shows the order as Refunded or Partially refunded once Razorpay confirms it.
If we cannot supply your order, or you are charged twice
- We cannot supply your order: we refund the full amount you paid for it.
- Duplicate payment: if you are charged more than once for the same order, the extra payment is refunded in full.
Failed or incomplete payments
If a payment fails but the amount is debited from your account, the order is not paid and the amount is normally reversed automatically by your bank. You can try again from the order page. If a debited amount has not been reversed within 7 working days, call +91 99019 40062 or email [email protected] with your order number.
Raising a request
Customers can contact Porta Cabin Systems using: Phone (+91 99019 40062), WhatsApp (+91 83104 45236), Contact page (/contact). The customer must provide the order number and supporting information. Porta Cabin Systems acknowledges requests within two working days.